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香港馬會的蠢新登入介面
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[quote] On 2011-07-20 18:13, pmengineers wrote: 各位馬會博彩顧客們: 之前這兒也討論過馬會的新蠢介面,十個有九個xXyz馬會。 我也一路拒絕使用;馬會最近卒之說舊介面七月三十一日停用.... 請問各位有用新的投注介面的大哥評價如何?因我還是想繼續抗爭下去。 以下是馬會的官式回覆: Sent: Saturday, July 16, 2011 5:24 PM To: INTERNET, Customer Care Subject: (EM063904) Dear HKJC, I am honoured to be your betting customer for more than 25 years since 1980s. As for the new log in betting interface, I had expressed my opinion via teleconversation to your line officer/manger that I objected the move due to it's stupid and inconvenient logic on the application itself imposed to users. It has been almost a year since your promotion of this new system, I heard no news on any improvement of this application/interface from either HKJC nor any of my betting friends who are using it; they all conveyed to me their conclusion:- they would prefer to go back the old system and avoid the use of this new stupid inconvenient logic interface. As in today, I am having the same vision, I am rejecting it. I would appreciate if you HKJC, a gigantic organisation with so many talents employed, will take care of the customer's view and opinion as first priority, and will have capability and capacity to address the needs of us as the minority group (if we were not welcome by JC) on using your betting system. ===================== Dear Customer, Thank you for your email of 16 July regarding the new login Online Betting Service (eWin) method - the Dual Authentication Method. The new login method provides the advantages of convenient multiple PC use and support for multiple browsers that many customers have requested for. It strikes a balance between convenience and the high security that the Club and its customers demand. The changes is that the new login method uses answers to questions only the customer will know to verify his identity, similar to practices common on Internet banking sites, and as such is as safe as the old security key login method. The questions have been carefully chosen to be at the same time relevant, easy to answer and remember for as many people as possible, but also hard for anyone else to guess. Moreover, customers are given the chance to choose their three most relevant questions from a set of ten at registration time. At login, to maintain the high security of the process, the system randomly chooses one of the three questions selected by the customer, effectively preventing others from unauthorised access via eavesdropping or key logging because it is likely the next login will require the answer to a different question. We hope we have been able to answer your queries and allay your concerns on the new login method. Should you have any further enquiry, please do not hesitate to call the Customer Care Hotline 1818 or email us via customer.care@hkjc.com. We wish you good luck in betting. Best regards, Customer Care The Hong Kong Jockey Club [/quote]
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